General
Q. How do I change my password?
A. Follow the password reset guide outlined here.
Q. How do I place an online order for pickup/delivery?
A. visit our website at shop.staterbros.com and click Shop Now.
Q. How do I cancel an online order for pickup/delivery?
A. On the profile page, click my orders and if it is available to cancel, click cancel. Otherwise, please contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com
Q. How do I return an item?
A. Contact Customer Care – ecommsupport@staterbros.com.
Q. I need a copy of my receipt, how do I obtain?
A. You will receive an email or if you are online, click order history and it will be visible there. If you need additional assistance, contact Customer Care – ecommsupport@staterbros.com.
Q. Do you accept paper coupons for Pickup or Delivery?
A. We currently do not accept paper coupons for Pickup or Delivery.
Q. I like to pick my own fresh meats & vegetables, how do you guarantee quality?
A. Our employees are professionally trained in the picking process. If you are unsatisfied for any reason, please contact Customer Care – ecommsupport@staterbros.com.
Q. I received the wrong item in my online order, what next?
A. Contact Customer Care – ecommsupport@staterbros.com.
Q. Can I buy tobacco products online?
A. We currently do not offer tobacco products online.
Q. I am missing an item.
A. Contact Customer Care @ (855) 782-8377 or send email toecommsupport@staterbros.com.
Q. I received damaged product(s)
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. I can’t place an order. My credit card is not working.
A. Validate all the information is accurate. If still having a problem, please Contact Customer Care @ (855) 782-8377 or send email toecommsupport@staterbros.com.
Grocery Pickup
Q. What are the hours for grocery pickup?
A. Currently grocery pickup operates from 7AM – 9PM.
Q. When will grocery pickup be available in my area?
A. We are constantly evaluating our curbside offerings per store. Please check the store locator for the most accurate information.
Q. Is there a fee for grocery pickup and how much is it?
A. Yes, however; the cost may vary.
Q. I could not make it to pick up my order, can I come after hours or tomorrow?
A. Yes, contact your pickup location or call Customer Care at (855) 782-8377.
Q. Can I add another item after submitting my order?
A. Yes, prior to the order being completed, please respond to your shopper via the app with your additions or contact your local store manager. If you have any questions, contact Customer Care – ecommsupport@staterbros.com. (must opt-in to receive text updates)
Q. How do I change my pickup/delivery time?
A. For pickup orders, contact the store to inform them of the new time. For delivery orders, contact Customer Care at (855) 782-8377.
Q. Is there a minimum purchase required for grocery pickup?
A. No. Currently, there is no minimum.
Q. Can I change my pickup to delivery or vice versa?
A. Not at this time.
Q. How do I cancel my pickup order?
A. On the profile page, click my order history and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 ecommsupport@staterbros.com.
Q. Can I have someone else pickup my order?
A. Yes. During order submission, you can elect who will be picking up the order.
Delivery
Q. Will Stater Bros. offer their own delivery service?
A. We do not currently offer our own delivery service, it is handled by third party provider.
Q. Do you ship product?
A. Stater Bros. Markets is based solely in Southern California and unfortunately, we do not ship product at this time, local delivery only.
Q. Can I change my delivery time?
A. Yes. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. Is there a delivery fee and how much is it?
A. Yes, costs may vary.
Q. Can I change my delivery to curbside pickup or vice versa?
A. Not at this time.
Q. Is there a minimum purchase required for delivery?
A. No, there is no minimum purchase required.
Q. My order is running late, what should I do?
A. The driver will notify you of any delays with your order. If you have any additional questions, or need additional support, please contact Customer Care at (855) 782-8377
Q. How do I cancel my delivery order?
A. On the profile page, click my orders and if it is available to cancel, click cancel. If additional assistance is needed, contact Customer Care at (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. I didn’t receive my order.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. I am missing an item.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. I received damaged product.
A. Contact Customer Care @ (855) 782-8377 or send email to ecommsupport@staterbros.com.
Q. I can’t place an order. My credit card is not working.
A. Validate all the information is accurate. If you are still having a problem, please Contact Customer Care at (855) 782-8377 or ecommsupport@staterbros.com.
Online Payment Information
Q. Which payment methods does Shop.Staterbros.com accept?
A. We accept all major credit cards and debit cards.
Q. Do you accept PayPal, Venmo, or Zelle?
A. Not at this time.
Q. Does Stater Bros. price match other retailers?
A. We do not price match with any other retailers.
Q. Do you accept EBT/SNAP?
A. For online orders, we do not accept EBT/SNAP.
Q. Can I use a SB Gift Card for online purchases?
A. Unfortunately, the only acceptable form of payment for online purchases is a valid debit or credit card.
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